Field service solutions
Could field service mean anything to the company other than a technical service? In many cases, field service involves actions such as repairing broken equipment within the bounds of warranty conditions.
We look at field service through three levels of maturity.
At the first level, field service is a reactive service that the customer can order for provision on site by a maintenance professional if necessary. The goal of the service is to fix problems as quickly as possible.
At the second level, the customer can be provided with a proactive service, such as annual equipment maintenance or periodic inspection visits. The aim of the service is to extend the service life of equipment.
At the third level, the customer is provided with a proactive service, such as identifying and correcting potential problems even before they occur. At this level, field service makes use of new technologies, such as the Internet of Things (IoT) and artificial intelligence, to accurately predict and tackle problems as soon as the first warning signs appear.
In developing field service, it is advisable to strive to reach this third level of service, as it provides significant added value to the customer. Proactive field service can guarantee that the customer’s equipment always works as it should.
This is a promise that many are willing to pay for. field service can therefore be a significant source of income for your company instead of simply being an expense.